Insurance Information

• We are in-network with most major insurance plans. For more details, please see our Rates & Insurance Networks page.

• We do not accept: Cigna, Kaiser, CareOregon, Trillium, or Medicare.

• If you have Moda, please note that Katie is not currently in-network while her network status is still pending.

• If you would like to use insurance, please enter your insurance details in the patient portal when booking or contact our office.

• Please inform us if you have more than one insurance policy

• As a courtesy, we will verify your benefits and send you the coverage information provided by your insurance company via secure chat in the patient portal.

• We have a 24-hour cancellation policy. Please confirm your insurance benefits before this window to avoid fees should you decide to cancel due to non-coverage or high deductibles.

• Important: If we do not receive your insurance information at least 48 hours prior to your initial appointment, your visit may need to be rescheduled.

• Your insurance policy is a contract between you and your insurer. You are responsible for any balance not covered by your insurance.

• We do not provide superbills for out of network reimbursement.

• Please bring your insurance card and a valid photo ID to your appointment

• If you’d like to include additional bodywork services like myofascial release or craniosacral massage, please note these services are available only with Katie as part of your acupuncture session.

• UHC Coverage
  United Healthcare covers acupuncture only. Add-on therapies like cupping, myofascial release, and craniosacral massage aren’t covered but can be added for a small fee with an ABN form.

• We accept the following Health Share (OHP) plans:

  • Legacy PacificSource

  • OHSU Health*

  • PacificSource Community Solutions

  • OHP Open Card**

  • Providence Health Assurance

  • Yamhill CCO

• We do NOT accept OHP plans managed by:

  • Kaiser

  • CareOregon

  • Trillium

• If you have OHP, please check your Health Share card to confirm which CCO manages your plan.

• If you have OHSU Health, please note that Katie is not currently in-network while her network status is still pending.

• Important: If we do not receive your insurance information at least 48 hours prior to your initial appointment, your visit may need to be rescheduled.

• If your plan is managed by Kaiser, CareOregon, or Trillium, please do not book online unless you plan to pay out of pocket.

• To switch to a plan we accept, contact Health Share and request a switch to:

  • OHSU Health

  • PacificSource

  • Providence Health Assurance

• According to the Health Share website - “You can switch health plans if you want—just call us at 503-416-8090 or email us at info@healthshareoregon.org.” 

*OHSU Health (OHP) Pre-Authorization Requirement

• OHSU Health requires prior authorization before treatment can begin.

• To initiate this process, you must complete a back pain screening questionnaire so we can submit your request.

• If scheduling online, please book your appointment at least 14 business days in advance to allow sufficient time for OHSU Health to review and approve your paperwork.

**OHP Open Card Coverage

• OHP Open Card only covers acupuncture services.

• Services such as cupping or bodywork performed by an acupuncturist are not covered.

• If you wish to receive these additional services, you may sign an Advance Beneficiary Notice (ABN) and pay the out-of-pocket rate at the time of service.

• If you’d like to include additional bodywork services like myofascial release or craniosacral massage, please note these services are available only with Katie as part of your acupuncture session.

VA Community Care Referrals (TriWest)

• To access acupuncture benefits, veterans must obtain a referral from the VA to a community care provider.

• When speaking with the VA, please request Silver Lining Acupuncture as your preferred provider.

• After the referral is processed, the VA Community Care Network (CCN) will send us an authorization for your care.

• Once we receive the authorization, we will contact you to schedule your appointment if the VA Community Care Network (CCN) has not already done so.

Worker’s Compensation, MVA & Personal Injury Claims

In addition to health insurance, we also bill for:

• Worker’s Compensation

• Motor Vehicle Accidents (MVA) — including car, bicycle, pedestrian, and passenger injuries

• Personal Injury Protection (PIP) claims

If you’ve been injured in an accident—whether as a driver, passenger, cyclist, or pedestrian—you have the legal right to choose your medical providers, including licensed acupuncturists.

In Oregon, all auto insurance policies are required by law to include a minimum of $15,000 in PIP medical coverage. This benefit applies regardless of who was at fault. This coverage typically pays 100% of your treatment costs without any out-of-pocket expense to you.

To open a claim with our clinic, please provide:

• The name and contact information of your insurance adjuster

• Your claim number

• The date of the accident

• A doctor’s referral or prescription for acupuncture (if applicable)

Once we have this information, we can bill your insurance company directly and begin care without delay.

Important: If we do not receive your insurance information at least 48 hours prior to your initial appointment, your visit may need to be rescheduled.

For Patients with Kaiser Permanente / CHP:

• We are not in-network with Kaiser and cannot bill Kaiser for services.

• However, we are a participating provider in Kaiser’s ChooseHealthy® program.

• This program offers a 25% discount off our standard rates when you book through ChooseHealthy—no doctor’s referral required.

• The ChooseHealthy® program is not insurance, but a wellness discount program offered in addition to your Kaiser health plan.

• You are responsible for payment at the time of service, but receive a discount through the program.

• To book with your ChooseHealthy discount, enter your Kaiser details in the insurance section on the patient portal when you book.

• For more information visit: www.choosehealthy.com

For Patients Without Insurance

If you don’t have insurance or prefer to pay out of pocket, we offer a discounted time-of-service rate to make care more accessible.

Our base acupuncture session includes a full-body acupuncture treatment and is priced at a flat, transparent rate—no additional procedure or diagnostic codes.

To personalize your experience, you also have the option to enhance your session with add-on therapies such as:

• Bodywork / hands-on manual therapy techniques such as cupping therapy, myofascial release, and craniosacral massage

These therapeutic additions are available for a small additional fee, allowing you to customize your care based on your needs and preferences.

We believe in offering flexibility and value—so you can receive the healing support you deserve, your way.

Payment is due in full at the time of service. 

For our patients with economic hardships

We offer a 25% discount for patients with qualifying financial hardships who submit a financial assistance application. Please contact us for more details.

*Discounts do not apply to insurance-billed services, herbs, or other retail products.