We accept most insurance plans. As a courtesy, we will verify and bill your primary and secondary insurance on your behalf. If you would like to use insurance to pay for your visit, please inquire about using your benefits 48 hours in advance of your appointment. We have a 24-hour cancellation policy so it is important that we are able to determine your insurance benefits prior to this cancellation window to avoid incurring any fees related to non-coverage or a high deductible. It is important to remember your insurance policy is an agreement between you and your insurance company, and it is ultimately your responsibility to understand your benefits and pay for any balance not paid or covered by insurance.

In order to access acupuncture benefits, the veteran must receive a referral from the VA to a community care provider. The veteran must advise the VA that Silver Lining Acupuncture / Dr. Erica Robyn Burley, DSOM, L.Ac is their preferred provider. After the VA issues the referral, we will receive the authorization from TriWest. Once we receive the authorization for care, we will reach out to you to schedule an appointment if the VA CCN has not already done so on your behalf.

A referral from your primary care physician (PCP) is required to initiate acupuncture treatment. Once your PCP submits the referral to Providence and we receive confirmation, we will contact you to book an appointment. When you request the referral from your PCP, please make sure they understand the following instructions - Your PCP must request referral/authorization directly from the health plan. We cannot submit this for you. Your PCP can initiate referral/authorization by uploading to the Providence portal or by faxing a request to Fax# 503.574.6464. Requests take approximately 3-14 days for a response from Providence. Please request that a copy also be faxed to our office at (888) 300-2984 so we can follow up on the status. Please note: OHP covers acupuncture for neck and back pain. The PCP’s referral must be for the OHP accepted diagnosis we will be treating - Neck pain (M54.2); Upper back pain (M54.6); Lower back pain (M54.50 / M54.59)

If you have been involved in an accident as the driver, passenger, pedestrian or cyclist, you have the right to see the medical providers of your choice, including acupuncturists. In the state of Oregon, it is mandatory that all drivers carry $15,000 of medical coverage to be used in your recovery. Even if the accident was your fault, you still have this coverage. Your bills are completely covered by your insurance company and you are not responsible for any out-of-pocket expenses. Please contact us within 48 hours before your appointment with your insurance claim #, adjustor's name and phone number to request that we verify your benefits and the status of your claim before beginning treatment.